Last updated: August 2026
Because EJS Keys sells digital license keys that are delivered instantly and can be activated immediately, refund eligibility is limited compared to physical goods. This policy explains when a refund applies.
If your key fails to activate and our support team is unable to resolve the issue, you are entitled to a full refund or a replacement key, at your choice.
If you accidentally purchased the wrong product (for example, Windows 10 instead of Windows 11) and have not yet activated the key, contact us within 24 hours of purchase for an exchange or refund.
Once a key has been delivered and activated, we are unable to offer a refund for change of mind, as the license has been consumed and cannot be resold.
Email support@ejskeys.com with your order number and the reason for your request. We aim to respond within 1 business day.
Approved refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.
